We charge a diagnostic service fee for calls that the HVAC system is not operating and needs to determine the issues. We have a flat fee for this service no matter how long it takes us diagnosis the problem. 45 minutes or 2 days, it’s the same price. Our diagnostic service fee is $39.95 for all of our service agreements customer who are part the Freedom Comfort Club. Non-members pay $89 for this service.
Some companies charge a ‘trip charge’ or a ‘show fee’ to cover the gas and vehicle expense to come to your location. Some companies will change the amount they charge based on where you are or how far they have to travel to get to you. Is it fair to you that the company was working on the other side of town before he came to you? This actually rewards the company for being inefficient because they pass this onto you.
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