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“The Other Guy Said He Could Do It Cheaper!”

Sometimes we hear “the other guy said he could do it cheaper.” We don’t hear that often, but it’s frustrating on the rare occasions when we do. Here is what’s unfair about those comparisons: First, how can someone who wasn’t there to solve the problem determine how much it should have cost to [...]

By |July 26th, 2016|Myths and Misconceptions, Comfort, AC Repair, Blog, Repair Costs|Comments Off on “The Other Guy Said He Could Do It Cheaper!”

Duct repairs pay great results when modernizing an older building

Looking to retrofit a heating and cooling system in an older home or office? You will want to read an article in the August Green Builder detailing the benefits and relatively quick payback of two systems for sealing ducts, which are vital to efficient cooling and heating. It looks at 40 houses in North Carolina [...]

By |October 12th, 2015|Myths and Misconceptions, Save Money, Repair Costs|Comments Off on Duct repairs pay great results when modernizing an older building

Amana’s ASXC lifetime warranty gives peace of mind

With Amana’s ASXC18, you can rest easy because the compressor comes with a lifetime warranty. The compressor is a unit’s most expensive part, so you want to be sure you can count on it. “The lifetime warranty protects you longer than many other air conditioners' warranties,” says TopTenReviews.com. The service says some other units [...]

By |September 23rd, 2015|Myths and Misconceptions, Comfort, Repair Costs|Comments Off on Amana’s ASXC lifetime warranty gives peace of mind

Do you have one of these coils?

You may be reimbursed if you bought an uncoated copper tube from Lennox, Aire-Flo, Armstrong Air, AirEase, Concord or Ducane.   It will be the result of a settlement of a class action lawsuit against Lennox, a major provider of climate control solutions for the heating, air conditioning and refrigeration markets.   Lennox denies [...]

By |September 12th, 2015|AC Repair, Repair Costs|Comments Off on Do you have one of these coils?

What is a Diagnostic Charge?

We receive many questions about our diagnostic charge that I ask my Dispatch Manager to explain it in details.  I listened and transcribed an actual call he took. Client: So, Quintin, What is a Diagnostic Charge? Quintin: Our diagnostic charge of $89 covers the actual visit to your home. It covers a full inspection of your [...]

By |July 16th, 2014|Repair Costs|Comments Off on What is a Diagnostic Charge?

5 Steps to Keep the Heat On

5 Steps to Keep the Heat On  Winter is still upon us and our technicians keep busy responding to emergency no-heat calls. Our collective experience informs us that many of these problems are easily preventable. Here are some simple actions you can take to keep from shivering inside your home on a cold winter [...]

By |February 22nd, 2014|Repair Costs|Comments Off on 5 Steps to Keep the Heat On

Single Stage vs Two Stage Compressors

The compressor is the heart of an air conditioning system. It pressurizes and moves the refrigerant back and forth from the condenser to the evaporator. It is probably the single most important and expensive item in your ac system.  This single item can make the most impact on the operation of your home comfort system.  Make sure to make the [...]

By |November 26th, 2013|Ask the Expert, Myths and Misconceptions, Comfort, Save Money, AC Repair, Repair Costs|Comments Off on Single Stage vs Two Stage Compressors

Why is New Copper for Refrigerant Lines Important?

Have ever seen an old AC guy's pickup riding around with copper lines loose in the back?  Refrigerant lines are very important part of the air conditioning system as it carries the refrigerant from the condensing unit to the evaporator coil and back.  Great effort is involved from the factory and professional HVAC installers to remove all moisture from inside of an [...]

By |November 16th, 2013|Ask the Expert, Repair Costs|Comments Off on Why is New Copper for Refrigerant Lines Important?

Are You Going to Try to Sell Me Something I Don’t Need?

Is that question running through your mind?  It's because an unethical salesman came to your home and pressured you to buy either steak knives or a vacuum cleaner.  He would not leave until you bought something.  We are not high-pressure salesmen.  We believe that you have control over your home's HVAC system decisions. Our responsibility [...]

By |November 4th, 2013|FAQ's, Myths and Misconceptions, AC Repair, Heating, Repair Costs|Comments Off on Are You Going to Try to Sell Me Something I Don’t Need?

I Have a Friend in the HVAC Business

Using a friend may not be a good idea.  We just received a call from a home owner who had his friend, who previously worked for us, put in a system.  We let the guy go because of ethical and honesty problems and I can tell he has not changed.  The new equipment is having trouble after only 2 months.  [...]

By |November 4th, 2013|Ask the Expert, Myths and Misconceptions, AC Repair, Heating, Repair Costs|Comments Off on I Have a Friend in the HVAC Business

My system is new, it has a parts warranty, why do I have to pay for the repair?

We handle several different types of diagnostic or service calls from clients who need our help.  We sometimes run service calls for clients  who have new HVAC systems.  While in the process of setting up or diagnosing the system , clients often ask "My system is new, it has a parts warranty, why do I have to pay [...]

By |November 3rd, 2013|Ask the Expert, AC Repair, Repair Costs|Comments Off on My system is new, it has a parts warranty, why do I have to pay for the repair?

Why Do I Have a Leaking Evaporator Coil?

We sometime hear customers ask, Why do I have a leaking evaporator coil?  I posed this question to our internal tech forum. The following are the comments and discussions that came from our service technicians.  Please excuse the grammar as this discussion took place over text message. Don:  Forum Question:  Why do evaporator coils leak? [...]

By |October 29th, 2013|Ask the Expert, Myths and Misconceptions, AC Repair, General HVAC Maintenance, Repair Costs|Comments Off on Why Do I Have a Leaking Evaporator Coil?

Carrier Warranty Info

First I must mention that I have great respect for Willis Carrier who invented the air conditioner industry. Read this article about him.  Carrier is owned by the parent company United Technologies which is one of the largest companies in the world. The technology in their units is as good as anyone else's. This is a [...]

By |October 28th, 2013|Myths and Misconceptions, Repair Costs|Comments Off on Carrier Warranty Info

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