Customer Tools

When you’re looking for an HVAC contractor to solve your heating and cooling problems, there are qualities you should look for to ensure that the company you choose is trustworthy and deserving of your business. Qualities like training and experience, high customer ratings and service guarantees.

At Freedom Heating and Cooling, we work hard to be the team you choose for all your home comfort needs. It’s important to us that you have the best information available to help you choose your HVAC contractor with confidence. So we’ve provided these helpful customer tools to assist you as you browse our web site.

Quintin, Carter did an excellent job on my warranty inspection! He was very friendly and knowledgeable with his craft. He explained everything to me so I could understand it. His wonderful personality makes him a valuable asset to your team!

- Angie S.
It was a simple problem, which was resolved, the technician did an outstanding job! Thank you

- Randy T
I’ve said this before but it beats repeating. I’ve never had another company who continued to give me such top-notch service AFTER I spent all my money with them and after the usual honeymoon “sales” process. First, you stand by your product. After dealing with my terrible home warranty company for weeks I finally gave up and called you guys. You had Preston at my house that same night. Preston is always great. He diagnosed it and I was blown away that the super expensive part was still covered Under warranty. My unit is 7 years old and no one batted an eye. What a relief! Preston ordered the part and then we had to coordinate getting it installed. Mark was amazing trying to get me scheduled. It was going to take one more night and he tried all sorts of things to get that part picked up and Preston back to my house so I don’t have to deal with no heat. It was so obvious that he really cared that I was going to have to wait another 18 hours. You just don’t get folks like that much these days. I think you folks have a great product backed by even better people and service and I’m a lifelong fan.

- Shae S
Awesome job. Our tech this last time was Jake and we are very pleased with his work ethic and personality :)

- Mary P
The technician who came yesterday, Joey, was fantastic. He was courteous, helpful and professional. He diagnosed the problem quickly and fixed it. He takes pride in his work and represents the company well.

Thanks for sending him.

- David M
My son recommended Freedom when he had a new a/c installed several years ago. I am very happy with the service and the a/c unit. I have owned this house for 20 years and have had 3 different ac units but this one is the best. Great job Freedom and Air!

- Carolyn W
I used Freedom for years before I purchased my new air conditioner and selected them because their service had been great and they offered a competitive price with the best warranty of any other company . I’ve had my new unit for around 6 years and have been incredibly happy with how they have handled any issues. They 100% have stood behind the warranty they provided me and on top of it being zero hassle to get things handled under warranty they always do it in an extremely timely fashion.

- Shea L
Once my service contract ran out , I re-upped and I live the fact that even though I’ve prepaid my services for 3 years and they Stan Sri make no additional money off of me they always proactively follow up to remind me its time for my service . I love a company that continues to treat you like a valuable client after they have made all the sales .

- Shea L
I was very happy with my service call. The tech was on time and did a great job. He was a wonderful young man. Very polite and hard worker.

- Lilian J
Vincent was great! Very professional, knowledgeable, and courteous! I look forward to working with you guys again!

- Liz S
Ryan was very nice, neat and professional. Great job!

- Brenda S
The Rep. was very efficient and professional and now my AC works well.

- Marsha M
My problem was solved by John, in MORE than a timely manner! I’m very appreciative

- Shirley B
The young Lady (Morgan) I believe was her name was prompt, professional ,and pleasant. She did a great job checking our system.

- Timothy B
Micheal was a true professional who focused on getting the job done right. The HAVC unit had a leak and he identified the problem explained what had to be done. Checked for warranty which Lennox who did not support copper coils past 5 years. He did install new aluminum parts which should have long life. Overall he explained the job well, followed up with appointments and completed the work in a timely supportive way.

- Guy T
You all did an awesome job yesterday.

The a/c has kept a steady 72 degrees all day & it feels wonderful!

We really appreciate all the hard work everyone put in to getting everything up and running on such a hot day.

Thank you all!

- Carol T
The guys were GREAT!!! Saved the day, and our floors.

- Amanda B
Both Charles and Bryan came to the door with their masks on. Good for them!!! Thank you!

- Tuiren B
Technician was real professional and a great job in finding the leak. Everyone associated with the job were great in performing there jobs.

- Charles R